Field Law accepts unsolicited résumés for support staff positions that become available from time to time. Interested applicants may submit their covering letter and résumé via email, in confidence to [email protected]. We thank all applicants in advance and advise that only those with relevant and pertinent experience will be contacted.

Qualified applicants are welcomed and preferred to apply directly.

- IT Operations Specialist - Calgary or Edmonton

- Our firm has an opening for an IT Operations Specialist to join our team. The IT Operations Specialist emphasizes complex issue resolution, system optimization, and mentoring team members.

Responsibilities involve driving process improvements, investigating root causes of issues, analyzing network performance, and monitoring security systems to mitigate threats. Proficiency with tools like Power Platform, Security and network monitoring tools, and tools like Azure Monitor, Intune, Enterra ID and Microsoft Teams Management are required, along with advanced problem-solving skills. Applicants should have 5–8 years of IT operations experience and hold an ITIL certification.

The IT Operations Specialist plays a critical role in maintaining the highest level of IT service quality, reliability, and security, while driving business outcomes through strategic IT solutions.

Field Law is committed to upholding our core values of Collegiality, Integrity, and Professional Excellence, which serve as the foundation of our dedication to creating a high-quality, collaborative, and respectful environment for everyone.

Duties + Responsibilities

- Process Improvement – Enhancing efficiency, scalability, and alignment with organizational goals through the design, refinement, and optimization of complex workflows.
- Developing and enforcing robust security strategies that align with firm policies, ensuring compliance with standards, addressing emerging threats,



and safeguarding data integrity through proactive monitoring and recovery systems
- Demonstrating exceptional ability to identify, analyze, and resolve high-complexity problems with minimal oversight.
- Design and oversee complex system architectures, ensuring seamless integration, scalability, and performance across applications, platforms, and infrastructure, while collaborating with teams and vendors for sustainable solutions.
- Fostering a professional and positive environment by building cooperation, motivation, and confidence within the team, while effectively engaging with stakeholders to meet business needs.
- Other tasks as assigned.

Qualifications + Skills

- Related post-secondary degree or diploma in Computer Science, Information Technology, or a related field.
- Foundational knowledge of networking, contemporary server configuration and management, Microsoft 365 (M365), and basic IT principles.
- ITIL certification is required.
- Proficiency in networking fundamentals, M365 capabilities, Intune management, and identity access management (Entra ID).
- Years of Experience: 5-8 years in IT operations, support, or systems administration.
- Tools: Power Apps for custom apps and workflows, Power BI for data analysis and reporting, Veeam and Acronis for backup and disaster recovery, CrowdStrike and SolarWinds for network monitoring and security management, Entra ID for identity access management.
- Demonstrated problem-solving and analytical skills
- Advanced skills in Power Apps, Power BI, Veeam, Acronis, and network performance tools
- Experience with advanced tools like CrowdStrike, SolarWinds, and Entra ID
- Thorough understanding of ITIL processes and best practices

Working Conditions

- Normal weekday office hours.
- Hybrid working environment (4 days minimum in the office), with on-call duties one week out of every six.
- Ability to work in a fast-paced and dynamic work environment.

Qualified applicants can submit their resume to: [email protected]

📌 IT Operations Specialist - Calgary or Edmonton
🏢 Field Law
📍 Calgary