IT Operations Manager Contract: Permanent

Hours: Full time, 35 hours per week

Salary: £45,971 starting salary p/a plus excellent benefits package

Location: London, minimum of 4 days on site with occasional out of hours work support for operational issues and supplier escalations as required

Are you an experienced IT operations professional who enjoys leading teams, managing suppliers and delivering reliable, secure technology services? If so, this could be the role for you!

Alongside the interests and challenges of the role, our client knows that candidates also want to be enthused about the mission and values of the organisation they might be joining.

Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges people take almost for granted in their daily lives.

Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change.

Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally. They have members who work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards.

If working as part of a staff team of about 80 people and alongside many of members to address these issues appeals to you, then our client would love to hear from you.





The Role The IT Operations Manager will oversee operational service delivery, supplier and MSP relationships, operational governance, security compliance and service improvement initiatives. You will play a key role in maintaining high levels of service for colleagues and members, while driving efficiencies, enhancing user experience and ensuring operational readiness across the organisation.

To be shortlisted for this post, you must have:

- Strong experience managing infrastructure, cloud, and network operations
- Experience managing suppliers and MSPs, including supplier governance, contract performance management, and operational assurance
- Experience improving operational processes and service quality
- Proven experience managing IT operations teams or coaching/mentoring IT support roles

Experience owning or governing IT Disaster Recovery processes would be advantageous. What our client can offer you:

- 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave
- A pension scheme with up to 9% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Cycle to Work Scheme




- Continuous Professional Development

Working Conditions: Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce. Additional Information If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs. Contact details will be available after you apply.

Please note, our client reserves the right to close or extend this position depending on application numbers. Therefore, they urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise our client is looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.u

📌 IT Operations Manager, WEBRECRUIT (London)
🏢 Guardian Jobs
📍 London