Become a Service Desk Analyst with Infosys Public Services in Ottawa, providing vital support for users of enterprise applications. Enhance your technical skills in a collaborative workplace focused on user satisfaction. This role involves troubleshooting, resolving incidents, and facilitating user training for various business applications.

You will play a significant part in incident management, ensuring prompt resolution and a seamless experience for end-users. Contribute to operational excellence by implementing best practices and enhancing service management processes. Key Responsibilities:

- Manage incidents and service requests through various channels
- Troubleshoot user-related and application issues
- Document support activities and maintain knowledge articles
- Escalate unresolved issues to appropriate teams
- Promote best practices in service management Requirements:
- Residing within commuting distance of Ottawa, ON
- 0-3 years' experience in information technology
- Relevant degree or three years of experience
- Must have work authorization in Canada
- Strong customer service skills Support the adoption of business applications at Infosys and deliver exceptional service to users.

📌 IT Service Desk Analyst at Infosys (Ottawa)
🏢 Infosys
📍 Ottawa