Become an IT Systems Specialist at Kiokii in Markham, Ontario, specializing in ERP and POS system administration. Drive optimal functionality in a growing retail setting. Kiokii is seeking an IT Systems Specialist to support its expanding IT operations team.

This full-time position will involve managing NetSuite, Heading POS, and Microsoft 365 administratively. You will be responsible for resolving technical issues, collaborating with partners, and maintaining IT documentation. If you are a self-starter with a strong technical background in retail, this role is for you.

Key Responsibilities:

- Serve as the primary support for critical business systems
- Troubleshoot system performance problems proactively
- Document system configurations and user guides
- Collaborate with ERP and POS vendors on support issues
- Manage IT helpdesk ticketing system and requests Requirements:
- 3-6 years of IT systems support experience
- Direct experience with ERP/POS systems preferred
- Proficient in SQL and REST APIs for system troubleshooting
- Strong organizational skills and attention to detail
- Mandarin proficiency for vendor communications Leverage your IT expertise to enhance Kiokii's operational capabilities and system stability.

📌 IT Systems Specialist Role with Kiokii (Markham)
🏢 Kiokii
📍 Markham