Join Tata Consultancy Services as an ITIL ITOM Technical Lead in Vancouver, BC, specializing in ServiceNow architecture and complex workflows. Leverage your expertise to guide ITSM and ITOM implementations. The role seeks a seasoned professional with 5 to 18 years of experience in ITIL and ITOM practices.

You will oversee the ServiceNow solution architecture, including ITSM processes, CMDB strategies, and SecOps guidance. Collaborate with customers to enhance platform performance and governance standards. Key Responsibilities:

- Own ServiceNow architecture across ITSM, ITOM, and SecOps
- Assess business requirements and enhance solution designs
- Lead design for key ITSM processes and ITOM architecture
- Define CMDB governance and integration strategies




- Provide architectural reviews for enhancements and platform changes Requirements:
- 5+ years in ServiceNow architecture and implementation
- Robust ITSM, ITOM, CMDB, and SecOps experience
- Expertise in ServiceNow platform configuration and scripting
- Knowledge of Agile development and DevOps practices
- Effective communication with technical and executive stakeholders Elevate ServiceNow implementations with your deep expertise and architectural leadership at Tata Consultancy Services in Vancouver.

📌 ITIL ITOM Technical Lead at Tata Consultancy Services (Vancouver)
🏢 Tata Consultancy Services
📍 Vancouver