Role - IVR-Contact Center Solution Architect

Location - Toronto (Hybrid)

Experience - 8+ years

Type - Contract

Pay Rate: CAD $60/hr INC

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Salesforce Service Cloud Voice

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Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CTI/IVR system (Amazon Connect preferred).

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Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences.

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Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.

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Experience in implementing Omni-channel Routing for Voice and Digital Channels, also Salesforce Agent Force.

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Experience Customizing Salesforce Components: Apex,



Flows and Process Builders.

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Translate the Business Requirement into Scalable Contact center Designs, and Technical-Specifications.

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Design SCV Solutions: integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.

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Understanding and experience on IVR Flows, Queues, Routing Profiles and Contact Lens.

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Support Deployment and Lead the Teams.

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Valuable to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect).

📌 IVR-Contact Center Solution Architect : Toronto (Hybrid) : Full time
🏢 AceStack
📍 Toronto