Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

- You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: August

What We Need:

- Exercises judgment and independence to provide flow support services to the surgical system.
- Special projects and duties as assigned, e.g., participation in the Accreditation process, scheduling system maintenance and upgrades.
- Provides input and expertise in the development, maintenance and use of scheduling systems and software.
- Data Management: Collects, compiles and distributes statistical information, e.g., stats & volumes, internal surgeon scorecards, surveys and evaluation summaries.
- Utilizes a variety of software applications to produce documents, brochures, posters and system promotional materials.
- Composes or transcribes correspondence.
- Proofreads and edits written communication prepared by self and others.




- Distributes printed and electronic information including monthly surgical utilization reports.
- Handles and maintains confidential information.
- Key user for Meditech scheduling content and document management systems.
- Key User of Novari module
- Develops, organizes and maintains electronic and paper information filing and retrieval systems.
- Maintain contact with surgeon offices to determine effective utilization of surgical appointments across clinics, (ie. surgical assessment clinic, general internal medicine clinic, surgical suites).
- Confirms all requests for special equipment with the coordinator of MDRD, the inventory control coordinator of the OR, and the FN of the OR to ensure required equipment is available for the surgical procedure.
- Collaborates with the Information Technology Department regarding any initiative affecting the surgical scheduling system to ensure effective and efficient functioning of system.
- Communicates with surgeon offices to ensure accuracy of surgical scheduling including identification of equipment conflicts and options for resolution.
- Communication with patients and their families as required to facilitate flow of surgical patients.
- Collaborates with WTIS and CCO coordinator to ensure surgical patient flow meets the prescribed wait time initiative targets.
- Maintains, monitors,



and disseminates physician specific average time scheduling for each procedure.
- Analysis and adjustment of physician specific average time scheduling for each procedure on a quarterly basis.
- Creation and maintenance of electronic scheduling grids for surgical services including but not limited to operating room management, community wide scheduling.
- Communication of surgical assessment clinic resource requirements.
- Creation, allocation, and management of surgical assistant resource scheduling.
- Coordination and monitoring of non-OHIP procedures and communicating quotations to physician offices.
- Accurate data management of surgical patient flow changes and electronically records in scheduling system as well as statistical files.
- Electronic uploading of surgical system schedules to the intranet 48 hours and 24 hours prior to procedures.
- Validation of WTIS and CCO reports prior to external submission to the Ministry of Health and Long Term Care and Cancer Care Ontario.
- Completes root cause analysis for surgical scheduling accuracy and flow as related to Surgical Efficiency Target Program monthly scorecard.
- Orientation and training of surgical scheduling platform (Meditech and Novari) and surgical flow policies and procedures for new physician office staff
- Creation of patient education class schedules and dissemination of the schedules.
- Management and electronic ordering of office supplies
- Miscellaneous duties as required for surgical flow facilitation

Specific Accountabilities:

- Electronically schedule patients for surgical procedures in the OR and OPS and, in conjunction with the approved Request for Admission form and the online booking module.
- Document any changes, additions or cancellations.

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📌 Patient Scheduling Clerk (CUPE) - Operating Room - Full Time - Markham Stouffville Hospital
🏢 Oakvalleyhealth
📍 Markham