Elevate the customer journey as a Growth Marketing Manager at Gorgias, specializing in lifecycle marketing strategies. This pivotal role focuses on driving customer success through intelligent engagement.
You will optimize customer interactions across all stages of their journey, from activation to renewal. Develop and implement impactful campaigns while working closely with functional teams on retention tactics. Your role will require a hands-on approach with CRM systems alongside strategic marketing expertise.
Key Responsibilities:
• Oversee customer lifecycle from onboarding to renewal • Design and implement triggered marketing campaigns • Create strategies for customer retention and churn reduction • Collaborate with cross-functional teams for cohesive strategy • Work with Marketing Operations on tech infrastructure
Requirements: • 5+ years in lifecycle or customer marketing experience • Proficiency with CRM platforms like Hubspot • Strong data-driven decision-making skills • Experience collaborating within ambiguity • Focused on continuous improvement of existing practices
Contribute to Gorgias' mission by optimizing customer experiences and enhancing engagement through cutting-edge marketing strategies. #J-18808-Ljbffr