Join Reliance as a Senior Manager in Contact Center Strategy, where innovation meets operational excellence. Your expertise will enhance customer interactions in a rewarding setting.

In this role, you will lead the strategic direction for contact center operations at Reliance. Your focus will be on developing a high-performance culture, operationalizing innovative strategies, and improving overall effectiveness to ensure outstanding customer outcomes. You will also develop leadership talent and manage performance metrics.

Key Responsibilities:



• Oversee daily operations of contact center teams • Foster a culture of accountability and continuous improvement • Implement AI and process enhancements for efficiency • Mentor and develop talent to create strong leaders • Analyze and resolve customer service issues effectively

Requirements: • 8 to 12+ years experience in contact center leadership • Success in complex, multisite operational management • Excellent communication and people management skills • Competent in Microsoft Office and CRM tools • Familiar with NiCE CCaaS and SAP platforms

Elevate customer service standards at Reliance, where your leadership will make a significant impact. #J-18808-Ljbffr

📌 Senior Manager in Contact Center Strategy (Winnipeg)
🏢 Reliance Home Comfort
📍 Winnipeg