Enhance IT workflows at Price Industries Limited as an IT Client Experience Dispatcher in Winnipeg, MB. This full time role focuses on ticket management, communication, and problem-solving to ensure timely support.
As a Dispatcher at Price Industries, you play a vital role in managing incoming IT support requests. You will coordinate between teams, ensure ticket prioritization, and maintain service levels. Your communication skills will help calm users and motivate teammates while keeping processes organized and efficient.
Key Responsibilities:
• Own support requests in the ticketing system
• Acknowledge incoming requests promptly
• Assign and route tickets based on workload
• Monitor unassigned tickets for timely ownership
• Track SLA adherence to ensure ticket progress
Requirements:
• High school diploma or equivalent required
• Post-secondary education in IT or related field preferred
• Proficient in Microsoft Office suite
• Strong organizational and multitasking skills
• Familiarity with ITSM tools like Atlassian Jira
Excel in organized support and communication to ensure client satisfaction at Price Industries in Winnipeg.
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