Job Summary

We are seeking a dedicated and dynamic Retail Key Holder to support the daily operations of our retail store. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves assisting in managing the team, driving sales, and ensuring that the store meets its operational goals while providing a positive shopping experience for customers.

Responsibilities

- Assist the Store Manager in overseeing daily operations and staff management.
- Supervise and motivate team members to achieve sales targets and maintain high standards of customer service.
- Implement merchandising strategies to enhance product visibility and maximise sales opportunities.
- Maintain an organised store setting, ensuring that stock levels are adequate and displays are appealing.
- Handle administrative tasks, inventory management, and reporting.
- Foster effective communication within the team and with customers, demonstrating excellent phone etiquette.
- Train new staff members on company policies, procedures, and best practices in retail management.




- Manage time effectively to ensure all tasks are completed efficiently within designated time frames.

Requirements

- Previous experience in retail management or a supervisory role is essential.
- Strong leadership skills with proven experience in team management and development.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and staff alike.
- Multilingual or bilingual abilities are advantageous for enhancing customer interactions.
- Proficient in merchandising techniques and sales management strategies.
- Strong organisational skills with a keen eye for detail to ensure store standards are met consistently.
- Time management skills to prioritise tasks effectively in a fast-paced environment.
- Administrative experience is preferred, particularly in scheduling and inventory control.

Job Types: Part-time, Permanent Pay: From $18.60 per hour

Application question(s)

- What is your working availability

Experience:
- Retail Sales: 2 years (required)
- Leadership: 1 year (preferred)

Work Location: In person

📌 Key Holder (Ottawa)
🏢 Hugo Boss
📍 Ottawa