Become part of Kiokii as an IT Support Specialist, where you will deliver crucial technical support for our ERP and POS systems. Play a key role in ensuring that our retail operations run smoothly. You will act as the first line of defence for troubleshooting system issues, managing helpdesk tickets, and providing end-user assistance.

This position is ideal for someone who enjoys a dynamic retail setting and can handle multiple tasks independently. Your expertise will help us enhance our customer experience and operational workflow. Key Responsibilities:

- Serve as first contact for ERP and POS technical support
- Manage the IT helpdesk and resolve user requests
- Maintain accurate IT documentation and procedures
- Communicate effectively with vendors regarding issues
- Administer IT assets and user accounts in Microsoft 365 Requirements:
- 2-4 years of experience in IT support roles
- Familiarity with ERP and POS systems (NetSuite preferred)
- Strong organizational and troubleshooting skills
- Basic Microsoft 365 administration experience
- Proficient in English and Mandarin, required Ensure a secured and productive IT environment at Kiokii with your technical expertise.

📌 Kiokii IT Support Specialist Role (Markham)
🏢 Kiokii and...
📍 Markham