Flight Centre - Travel Consultant - Ottawa, ONJob no: 532179Brand: Flight Centre BrandWork type: Full timeLocation: OntarioCategories: Sales and Customer ServiceLove travel. Love great conversations. Love the thrill of closing a sale.Sound like you?At Flight Centre, our Travel Consultants spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast paced, customer facing retail environment where personality, performance, and customer experience all matter.This role is rewarding, but it’s not easy, especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high volume customer conversations, all while building confidence in a dynamic retail environment.At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point and click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.About The OpportunityAs a Travel Consultant, you will work full time, on site in one of our retail stores on a rotating roster across a 7 day trade. This is a target driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.You will take ownership of the customer journey from first enquiry through to booking and follow up, selling complete travel solutions - not just flights.What You Will Be DoingConvert customer enquiries into confirmed bookings through consultative sales conversationsWork toward individual KPIs and sales targets, earning commission on every saleSell end to end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insuranceBuild a loyal base of new and repeat customers - from simple domestic trips to complex international holidaysManage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environmentUse booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficientlyWhat Success Looks Like In This RoleYou enjoy working toward targets and are motivated by results and commissionYou are confident asking for the booking and closing the saleYou balance great customer experience with delivering resultsYou stay organized, resilient, and positive when things get busyWhat We’re Looking ForMinimum 2 years’ experience in travel salesExperience using Sabre GDS preferredMinimum 2 years’ experience in a customer-facing,



target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or servicesStrong communication skills and confidence selling in person and over the phoneHigh attention to detail and strong computer skills, with confidence using multiple, complex systemsInternational travel experienceHigh school diploma or higherAvailability to work full-time hours, including evenings and weekendsWhat You’ll Get In ReturnCompetitive base salary plus uncapped commissionClear performance metrics and transparent earning potentialCareer progression opportunities across Flight Centre’s global brandsIndustry travel discounts and opportunities to experience the products you sellA performance driven team environment that celebrates results and developmentWork Perks! - What’s in it for you:Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.Personal connections: We are a big business founded on personal relationships.Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.A career, not a job: We offer genuine opportunities for people to grow and evolveWe back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces,



and 1 paid Volunteer Day per calendar year.Benefits IncludeGenerous paid time off policyTravel perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesGroup benefits including extended health care, dental and vision, gender affirming care, fertility careInsurance including life, AD&D, critical illness, long term disabilityEmployee Assistance ProgramRRSP/RPP with matchingTuition Reimbursement ProgramEmployee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditionsGlobal career opportunities in a network of brands and businessesLocation – Ottawa, CanadaThis posting reflects an active vacancy that we are currently seeking to fill.For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $68,000. The annual salary range listed represents the total compensation package, excluding benefits.We welcome applications from candidates with diverse experiencesWe thank all candidates for their interest; however, only those selected to continue in the process will be contacted.As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected] Weekly Magellan Awards: Silver Winner (2023)GBTA WINiT Top 50 Award Recipients (2018–2025)CHHR: 5-Star DE&I Employer (2023, 2024)Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)Newsweek: America’s Greatest Workplaces for Diversity (2024)Advantages Canada: Health/Wellness Program and Mental Health Program (2023, 2025)OutThere Awards: Inclusive Travel Finalist (2025)Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)#J-18808-Ljbffr

📌 Customer-Focused Travel Consultant Role (Varennes)
🏢 Flight Centre
📍 Varennes