Join Ribbon as a Customer Success Lead and lead initiatives to enhance customer engagement and retention. Your efforts will directly impact how clients adapt to creative AI technologies in hiring.
This position calls for a hands-on leader who thrives in building relationships with enterprise customers. You will be responsible for customer onboarding, driving renewals, and contributing to the growth of existing accounts. Your role is crucial in establishing and executing the processes that will define Customer Success at Ribbon.
Key Responsibilities:
• Own customer relationships throughout the lifecycle
• Facilitate implementations and customer success calls
• Create comprehensive Customer Success documentation




• Ensure customers realize full value from Ribbon’s offerings
• Promote account growth and retention strategies
Requirements:
• 5–7 years in a customer-facing role like Customer Success
• Proven track record with enterprise customers
• Excellent communication and relationship-building abilities
• Experience with CRM tools, particularly Attio
• Knowledge of AI products or recruiting technology is preferred
Shape the future of hiring at Ribbon through impactful customer experiences.
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📌 Ribbon Customer Success Leader Role (Toronto)
🏢 Social Leverage
📍 Toronto