Lead Hand Supervisor, Housekeeping, C&W;

Environmental Services, Housekeeping

Vancouver, BC In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead Hand/Supervisor, Housekeeping performs a variety of housekeeping and cleaning duties and directs and coordinates 5 to 16 housekeeping staff as assigned and is responsible for the completion of assignments according to departmental policies and standards and safe practices and procedures, such as Workers’ Compensation Board regulations and standards.

What you’ll do

- Supervises designated staff by performing duties such as directing and coordinating a variety of housekeeping and cleaning work assignments and ensures the completion of assignments, determining related training and orientation requirements and providing input to employee performance evaluations. Provides hands on training and monitoring to ensure standard are met for various tasks/routines as directed by the Supervisor and/or Manager. Maintains related reports and records.
- Monitors housekeeping and cleaning supplies inventory levels using established weekly quota sheets and informs Supervisor and/or Manager when more supplies and equipment are needed.
- Compiles a daily shift report for the management and supervisory team that includes details of any sick calls and who covered those areas, documenting any incidents that occurred during the shift and provides updates on any projects or events that were scheduled.
- Cleans and maintains areas such as floors, entrances, lobbies, patios, elevators, escalators, stairways, walls, windows, and walkways by methods such as sweeping, spot washing, dry/wet mopping, scrubbing, stripping, sealing, waxing, buffing, burnishing, polishing, pressure washing and removing waste.
- Cleans carpets and rugs by methods such as vacuuming, shampooing, brushing and shaking.
- Cleans and disinfects areas such as walls, windows, doors, mirrors, light fixtures, ceilings, air vents and ducts; washes and disinfects items such as waste receptacles and dietary carts.
- Cleans and disinfects items such as furniture, woodwork, ledges, fixtures and blinds by methods such as dusting, polishing and wiping.
- Cleans and disinfects washrooms and replenishes supplies such as soap and towels.
- Strips and washes beds and makes beds according to instructions of the area. Cleans and tidies items such as cupboards, lockers, basins and tables. Hangs and removes items such as window drapes and bed curtains using equipment such as step ladders.
- Transports furniture and/or equipment manually and/or using aides such as dollies and carts to a designated area.




- Empties and cleans waste containers from a variety of areas such as patient rooms, soiled rooms, offices and lobbies. Sorts and packages biomedical waste and recyclable materials for transport. Removes garbage from buildings and transports to central collection area.
- Locks windows and doors following facility security procedures.
- Reports damaged and/or inoperable fixtures, equipment and furniture and discusses concerns and issues with the Supervisor and/or Manager.
- Maintains related equipment by cleaning, lubricating and replacing parts such as filters, vacuum bags and belts.
- Maintains all laundry items used by the housekeeping team such as mops and rags, ensuring that it is washed and dried by the end of each shift.
- Performs other related duties as assigned.

What you bring Education, Training and Experience

- Grade 10 plus three years' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

- Ability to supervise.
- Ability to organize work.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to operate related equipment.

What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.




- PHSA is a work from home friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Casual Salary Range: $30.22/hour.

Location: 4500 Oak St, Vancouver, BC V6H 3N1

Applications will be accepted until position is filled.

Hours of Work: 0700-1500, 1500-2300, 2300-0730, 2230-0630

Requisition # 202269E

What we do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

📌 Lead Hand Supervisor, Housekeeping, C&W (Vancouver)
🏢 Provincial Health Services Authority (PHSA)
📍 Vancouver