Join Assent as a Senior Customer Support Architect, transforming customer interactions through advanced troubleshooting and AI integrations. Focus on enhancing the support experience in a collaborative workplace.
In this pivotal role, you will lead technical support efforts, addressing complex customer and supplier issues. Your expertise will guide essential escalations, where clear communication and problem-solving are key. This position also involves defining AI workflows that streamline support processes and improve service delivery.
Key Responsibilities:
• Manage high-priority technical escalations effectively • Analyze application code to resolve technical issues • Partner with development teams to confirm root causes • Provide strategic recommendations to enhance product improvements • Define and implement AI-driven support workflows
Requirements: • Bachelor’s degree in IT or equivalent experience • Minimum 5-7 years in a technical support architect role • Expertise in analyzing technical issues and trends • Familiarity with AI customer support technologies • Strong understanding of SQL and software debugging
Enhance technical support and redefine customer experiences at Assent. #J-18808-Ljbffr