JOB TITLE: Center Assistant

DIVISION: Learning Center

REPORTS TO: Center Director

GENERAL SUMMARY The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

· Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks

· Greets and assists students, parents, and potential customers according to Sylvan standards

· Fields inquiry calls from potential customers; Fields calls from current families

· Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families

· Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

· Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

· Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards

· Supports standards and procedures to ensure student safety and well-being

· May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED





· 2-year diploma in Business or four-year degree preferred

· A minimum of three years of customer service experience; Retail sales experience preferred

· Experience using full suite of Microsoft Office applications and other standard business applications

· Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

· Strong customer service, interpersonal and communication skills

· Strong ability to interact with children and families in a positive and friendly manner

· Strong word processing, data entry, and other administrative skills

· Proven ability to effectively use consultative sales skills when serving customers

· Proven ability to communicate effectively in writing; Ability to proofread and edit copy

· Strong organizational skills; Proven ability to manage multiple tasks and be versatile

· Ability to occasionally lift and/or move up to ten pounds

· Accounting, payment/invoicing experience preferred.

· Marketing and social media management experience perferred The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Pay: From $17.00 per hour

Application question(s)

- Will you be able to pass the police background verification check?
- Do you have experience working with children and are able to interact in a friendly manner with children and parents?

Experience:
- Customer service: 2 years (preferred)

Work Location: In person

📌 Learning Center Assistant (Lethbridge)
🏢 Sylvan learning of Lethbridge
📍 Lethbridge