Join Staples as a Bilingual Customer Support Specialist, providing exceptional service in both English and French. You’ll work in our store to facilitate essential government services through ServiceOntario.
This role focuses on delivering comprehensive service solutions to enhance customer experiences. You will be crucial in assisting customers with inquiries ranging from health card applications to license renewals. The position demands effective communication and the ability to handle escalated interactions empathetically.
Key Responsibilities:
• Deliver knowledgeable and respectful service to customers
• Clearly explain service details and eligibility to clients
• Warm-transfer customers to other departments as needed




• Uphold brand standards and manage merchandising tasks
• Ensure lobby readiness through Ground Control activities
Requirements:
• 1-2 years of customer service experience necessary
• Bilingual in English and French is an asset
• Proficient with Microsoft Office and database software
• Strong organizational skills in quick-paced settings
• Detail-oriented to ensure accuracy in transactions
Leverage your communications skills at Staples to ensure exceptional customer satisfaction.
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📌 Customer Support Specialist Bilingual English/French (Toronto)
🏢 Staples Canada
📍 Toronto