Join a prestigious luxury retail brand in Montreal as a Bilingual Customer Service Expert.

Your role will emphasize delivering personalized service and insightful product recommendations to enhance customer satisfaction. As a key player in this team, you will utilize your bilingual skills to cater to diverse customer needs. With over a year of experience in customer support or luxury retail, you will proactively engage clients while keeping detailed records in CRM systems. This role promotes both independent initiative and teamwork. Key Responsibilities:

- Provide exceptional customer support across communication channels
- Curate fragrance recommendations based on client preferences
- Identify and address customer needs proactively
- Document customer interactions accurately in CRM
- Collaborate to improve overall customer experience Requirements:
- Bilingual in French and English
- At least 1 year in customer service or sales
- Proficient in CRM platforms and digital tools
- High school diploma or equivalent
- Experience resolving customer issues on the phone Utilize your customer service expertise and bilingual abilities to support luxury clients in Montreal.

📌 Luxury Bilingual Customer Service Expert (Montreal)
🏢 Jobtailor
📍 Montreal