Oversee concierge operations and uplift the luxury shopping experience as a Supervisor in our esteemed store. Cultivate a high-performing team and enhance customer satisfaction. As the Concierge Supervisor, you will lead daily operations while ensuring a seamless client experience.

Your responsibilities will include training staff, managing vendor relationships, and monitoring service performance metrics. This role requires excellent organizational skills and a passion for luxury service, promoting continuous improvement within the team. Key Responsibilities:

- Supervise and develop the concierge team to maximize service quality
- Schedule staffing to meet operational needs
- Train and mentor recent team members
- Manage and resolve escalations with professionalism
- Collaborate with various teams for coordinated service efforts Requirements:
- High school diploma or relevant certification
- Experience in luxury customer service settings
- Experience in team management or supervision
- Excellent organizational and communication skills
- Bilingual in French and English Utilize your expertise to lead a dedicated concierge team and enhance luxury client interactions.

📌 Luxury Store Concierge Team Leader (Montreal)
🏢 Brobston Group
📍 Montreal