Manager, Advanced Metering Infrastructure Organization EUI, Electricity Operations, Customer Operations Business Unit Electricity Operations About us Department Description Electricity Operations is responsible for the electrical transmission and distribution systems in and around Edmonton. Our employees look after electrical infrastructure as well as the underground and aerial distribution networks. We are hiring a full-time permanent , Manager, Advanced Metering Infrastructure , working out of Edmonton, AB in the South Service Center .

The Manager, Advanced Metering Infrastructure is accountable for ensuring the safe, reliable, and compliant operation of EPCOR’s Meter Lab, metering assets, and AMI network, while supporting employees and the public. The position leads teams responsible for meter certification, testing, maintenance, and Measurement Canada compliance, ensuring the accuracy and integrity of metering data and supporting systems. The Manager also leads a team responsible for monitoring, maintaining, and optimizing AMI network performance to ensure reliable communications and data delivery that support billing, smart metering operations, customer service, and business analytics.

Reporting to the Associate Director, Meter Operations, the role provides operational leadership, resource management, and continuous improvement to achieve business objectives and service performance targets. Contribute to the development and execution of Meter Operations plans and strategic priorities, ensuring alignment and understanding across Meter Lab and AMI Network Operations, including metering certification, quality management , and network assurance . Respond to shifts in priorities as required.

Develop, implement and review processes, procedures and work practices to ensure compliance to policies, standards and regulatory requirements while develop ing strategies to mitigate risk.



Identify and implement process changes to ensure effective, efficient service delivery. Provide ongoing oversight and feedbac k required to maintain Meter Operations Qu a lity Management System .

Conduct Meter

Lab and field inspections and observations to promote the secure execution of work. Create and manage a strong team of employees, including determination of optimal numbers, recruitment, retention, and development. Set appropriate performance objectives for each employee through regular touch points and formal performance reviews.

Ensure the Meter Lab and AMI HES Teams develop, perform, or assist in the timely and complete response to customer issues as required. Consult with customers or stakeholders to create understanding and resolve issues or concerns. Provide technical insights and expertise to support decision-making.

University

Degree in Business, Engineering, or Computing Science; or Technical Diploma in Business, Engineering, or Computer Science with 5-7 years related utility experience. Knowledge of communication networks and cybersecurity principles desired. Demonstrated ability to manage budgets.

Experience in process improvement This position is not eligible for EPCOR’s Where We Work program as the manager is required to work on site to support employees working in safety sensitive operational roles. A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

Clearance on pre-placement medical and drug and alcohol testing may be required. #

📌 Manager, Advanced Metering Infrastructure (Edmonton)
🏢 EPCOR Utilities
📍 Edmonton