Drive customer satisfaction as a Remote Mortgage Retention Specialist with BMO. Utilize your mortgage expertise to enhance client relationships and retain business.
BMO is seeking a proactive mortgage retention specialist to engage with customers remotely. This role requires 2-3 years of relevant experience in personal lending or home financing. Your task is to provide expert advice, fulfill service activities, and ensure a seamless customer experience while consulting on mortgage renewals.
Key Responsibilities:
• Advise customers on mortgage financing options
• Manage inbound and outbound customer contacts
• Negotiate home financing pricing effectively
• Refer clients to appropriate business groups
• Document and process customer requests accurately
Requirements:
• 2-3 years of relevant mortgage experience
• Knowledge of personal lending products
• Fluent in French and English
• Positive communication, organization, and analytical skills
• Understanding of contact centre operations
Leverage your mortgage expertise to enrich customer relationships and ensure profitable transactions at BMO.
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📌 Remote Mortgage Retention Specialist at BMO (Quebec City)
🏢 Bank of Montreal
📍 Quebec City