Become a key player in Moneris' Customer Experience team, where your bilingual skills will shine in technical support for merchant clients. Address customer needs effectively while enhancing their satisfaction.

In this technical support representative role at Moneris, you will engage with customers, providing assistance with POS troubleshooting and resolving issues efficiently. This collaborative position values your adaptability and bilingual fluency in English, Cantonese, and Mandarin to foster positive merchant interactions.

Key Responsibilities: • Deliver technical assistance to clients via phone • Gather information to resolve service issues promptly • Identify upsell opportunities while assisting customers • Accurately document every customer interaction • Achieve performance metrics for customer feedback

Requirements: • Minimum of 1 year of customer service experience • Fluency in English, Cantonese, and Mandarin • Proficient in various computer functionalities • Robust detail orientation with fast-paced adaptability • Flexibility to work various shifts, including evenings

Utilize your language skills and technical expertise to enhance Moneris' customer service. #J-18808-Ljbffr

📌 Technical Support Representative - Bilingual Role (Winnipeg)
🏢 Moneris Solutions
📍 Winnipeg