Overview

Job Description: Jr. Client Experience & Forms Specialist

Jonas Software – Premier Division

Compensation & Role Details

Expected Salary Range: $55,000 - $65,000 CAD, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI is used to screen, assess, or select applicants for this role

Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App.

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging quick-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Customer Support Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

Responsibilities

- Act as team lead
- Become the product expert
- Troubleshoot and resolve customer issues in a timely manner
- Train users over the phone and online meetings on how to complete different tasks using the application
- Deliver remarkable customer service through empathy and professionalism
- Improve the knowledge base and training materials to help users
- Assist with process improvement
- Other duties as assigned

Qualifications

- 3-5+ years of customer support experience preferably in the software industry
- Basic accounting knowledge and technical skill
- Passionate about providing remarkable customer focused service that makes clients ask for you by name




- Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
- Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
- Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
- Technically inclined with the motivation to learn new technologies
- Working experience with business or ERP applications would be considered an asset
- Well-honed organizational and process management skills; ability to manage multiple priorities and deadlines
- Bachelor’s degree / college diploma
- Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Operational Details

Business Unit: Premier

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P;/TSX 60 Index.

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📌 Jr. Client Experience & Forms Specialist (Markham)
🏢 Jonas Software
📍 Markham