Join Scotiabank as the Manager of CDLSI Collections in Anjou, Quebec, and lead a dedicated team toward achieving optimal recovery outcomes. Build client relationships while ensuring regulatory compliance across operations. In this pivotal role, you will guide the Recoveries and Collections departments to meet strategic objectives, fostering a culture centered on customer service.

Your responsibilities will include managing the hiring process, developing staff, and ensuring efficiency within your teams. You will also be instrumental in tracking and documenting case files while minimizing operational risks. Key Responsibilities:

- Lead a customer-focused collections team
- Authorize actions for optimal recovery ratios




- Conduct leadership meetings with department metrics
- Manage legal documentation and communication for recovery
- Ensure compliance with operational risk frameworks Requirements:
- Minimum of 5 years in Recoveries/Collections
- 3-5 years of management experience
- Organizational and time management proficiency
- Excellent communication and influencing skills
- Thorough knowledge of departmental workflows Lead efforts in collections management at Scotiabank, focusing on client engagement, compliance, and team growth.

📌 Manager of Collections in Anjou (Montreal)
🏢 Scotiabank
📍 Montreal