Lead a dedicated team in customer service excellence at TD Canada Trust located in Saint-Léonard, Quebec. This management position focuses on improving customer engagements and team performance. In this role, you will oversee the customer experience strategy at TD, ensuring compliance and operational efficiency.

You'll coach and develop your team to create lasting customer connections and provide impactful support. Your leadership will be crucial as you drive performance and enhance customer satisfaction across all branches. Key Responsibilities:

- Showcase exceptional leadership in customer service
- Ensure compliance with operational policies and scheduling
- Collaborate with internal teams for customer solutions
- Resolve customer complaints and mentor staff
- Monitor workflows and tackle operational challenges Requirements:
- Bachelor’s degree and 3+ years of relevant experience
- Robust understanding of banking operations
- Proficient in MS Office and digital tools
- Effective communicator with strong planning skills
- Leadership skills to inspire and manage a diverse team Elevate customer interactions as the Manager of Customer Service Experience with TD.

📌 Manager of Customer Service Experience (Montreal)
🏢 The Toronto-Dominion Bank (Canada)
📍 Montreal