BI-Hybrid _ As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards.

Manage Collections

Operations inclusive of Senior Leads, Leads and representatives Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements Build strong relationships and understand the needs of business partners Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships. Conduct one-on-one meetings, coaching sessions, and performance reviews 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount) ~ Experience in fintech, digital lending, or a customer-oriented bank. ~ Expertise in building strong relationships with internal and external business partners ~ Experience making data driven decisions ~ Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules) ~ Passionate about AI and how to incorporate these technologies to better serve and support borrowers Additional compensation for this role may include a bonus.



All full time employees are eligible to participate in Company benefits, described in more detail here.

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. ~ Health, dental, and vision insurance including mental health benefits ~PTO & paid holidays off ~ Summer hours (for eligible roles)Paid parental leave ~ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) ~ Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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📌 Manager, Small Business Collections (Hybrid) (Northumberland County)
🏢 Enova International
📍 Northumberland County