The Team Lead & Account Manager is a dual-focus role within HUB Coastal's Complex Risk Commercial Insurance Division. This position blends client relationship management with team leadership, mentoring, and day-to-day operational support. The ideal candidate brings technical insurance expertise, a solutions-oriented mindset, and the ability to develop others while actively managing a commercial book of business alongside a Producer. Responsibilities

Client Management & Business Development Maintain and grow an existing book of commercial business with a high standard of client service working in partnership with a Producer Stay current on coverages and market developments; proactively anticipate and respond to client needs Prepare and manage new business submissions across available markets Team Leadership & Development Support onboarding, training, and ongoing development of new and existing team members Coach and mentor staff at varying experience levels; reinforce service standards and process workflows Lead the team’s budget process Identify and implement operational process improvements that enhance service team effectiveness Build and develop training capability within the team Operational & Technical Serve as the day-to-day resource for employee questions on technical, processing, and training matters Assist with problem-solving and decision-making in the absence of a manager Collaborate with Commercial Managers and Producers to ensure service excellence Review processing for accuracy and conduct regular account audits Reconcile accounting transactions and activities Monitor and manage accounts receivable aging Oversee month-end close and H2H billing processes in coordination with the Deal Desk Professional Development Maintain ongoing career development to strengthen technical knowledge and industry expertise Other duties as assigned Qualifications

Minimum 5 years of commercial insurance experience BC Level 2 General Insurance License Proven account management experience Strong written and verbal communication skills Intermediate to advanced computer proficiency Excellent organizational and attention to detail Preferred Qualifications

Recognized industry designation (CAIB, CIP, CRM, BCIT Risk Management Certificate, or equivalent) Experience in a team lead, mentoring, or supervisory capacity Familiarity with commercial brokerage systems and workflows Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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📌 Team Lead, Complex Risk Support Services (Winnipeg)
🏢 HUB International
📍 Winnipeg