Drive real change. Deliver measurable impact. Shape the future of Technical Service.Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.What You Will DoAnalyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologiesLead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service qualityPartner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibilityManage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustainedEstablish performance baselines and track improvements over time to confirm benefit realizationDefine KPIs and metrics, analyze operational data,



and quantify the financial and operational impact of improvement initiativesBuild and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performanceDeliver training and coaching to support team adoption of current processes as a Business Process subject matter expert on cross-functional projectsRequired QualificationsWhat You Will NeedBachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience)Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environmentDemonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvementsProficiency with Excel or Power BI for data analysis and dashboard developmentPreferred QualificationsLean Six Sigma Green Belt certificationExperience with Power BI, Salesforce.Com, and/or OracleAdditional InformationWork Arrangement: Hybrid/on-site based on business needsTravel: May require occasional travel to support cross-functional initiativesInternal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be consideredCanada Pay RangesCanada: $79,900 - $106,500 CAD AnnualCanada, Burnaby: $86,700 - $115,550 CAD AnnualStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.#J-18808-Ljbffr

📌 Continuous Improvement Lead - C$79,900 - C$106,500 A Year (Winnipeg)
🏢 IAMGOLD
📍 Winnipeg