Marketing & Digital Communications CoordinatorPosition: Permanent, Full-TimeLocation: Toronto, ON preferred; Ottawa, ON, Vancouver, BC. may be considered.

Join the Canadian Queer Chamber of Commerce (CQCC) in championing the economic empowerment of 2SLGBTQI+ businesses across Canada.Established in 2003, the Canadian Queer Chamber of Commerce is a trusted partner linking 2SLGBTQI+ businesses in Canada to the wider business community. The CQCC fosters economic growth by supporting and nurturing 2SLGBTQI+ businesses, entrepreneurs, students and allies, and by helping Canada’s corporate bodies connect with the 2SLGBTQI+ business community. A leader in inclusive procurement, the CQCC is also the certifying body in Canada for 2SLGBTQI+ businesses.

Marketing and Digital Communications CoordinatorReporting to the Manager, Marketing and Communications, the successful candidate will work closely with the marketing and communications team and collaborate across CQCC’s program areas to support digital communications, campaigns, events, member engagement, supplier diversity initiatives, and organizational storytelling.

This role helps ensure that CQCC’s programs, events, services, initiatives, and member-facing communications are explicit, consistent, engaging, and aligned with the Chamber’s mission and strategic priorities. The role’s purpose is to:· Support the planning, coordination, and execution of CQCC marketing and communications activities;· Assist in developing content for digital platforms, newsletters, campaigns, events, and organizational updates;· Maintain consistency in CQCC’s brand voice, visual identity, and public-facing communications;· Support communications needs across CQCC’s program areas, including supplier diversity, engagement, events, partnerships, and advocacy initiatives; and· Help strengthen CQCC’s visibility, storytelling, and connection with 2SLGBTQI+ businesses, members, partners, and broader interest holder audiences.

CORE ACCOUNTABILITIESService DeliveryThe Marketing and Digital Communications Coordinator supports the day-to-day delivery of CQCC’s marketing and communications activities, helping ensure that internal and external communications are timely, accurate, accessible, and aligned with CQCC’s brand and strategic priorities. Specific duties include, but are not limited to:· Draft, edit, format, and distribute marketing and communications materials, including but not limited to newsletters, social media content, website updates, email campaigns, promotional copy, event materials, and multimedia;· Support the development and execution of marketing campaigns for CQCC external facing activities;· Coordinate and maintain CQCC’s social media calendar, ensuring content is planned, scheduled, and aligned with organizational priorities;· Maintaining and updating CQCC’s website content, ensuring information is current, accurate, and easy to navigate;· Support email marketing activities, including list coordination, formatting, testing, scheduling, and reporting;· Track marketing deliverables, timelines, approvals, and campaign requirements to support effective execution;· Maintain organized marketing files, templates, image libraries, campaign records, and communication assets;· Support internal communications needs, including staff updates, program announcements,



and cross-functional communications materials; and· Ensure communications materials meet CQCC standards for accuracy, professionalism, accessibility, inclusivity, and brand consistency.

Managing RelationshipsThe Marketing and Digital Communications Coordinator builds and maintains effective working relationships with CQCC’s internal teams, members, partners, suppliers, and external interest holders to support strong communications and coordinated delivery of marketing activities.· Work closely with Programming, Engagement & Growth, Grants & Research, operations, and executive teams to understand communication needs and timelines;· Maintain positive and professional relationships with internal and external partners to gather content, clarify messaging, and coordinate communications deliverables;· Support communication with vendors, designers, printers, translators, consultants, photographers, and other external service providers, where required;· Assist in collecting stories, updates, testimonials, photos, and program highlights from CQCC members, certified suppliers, partners, and community interest holders;· Help ensure that communications reflect the needs and experiences of CQCC’s diverse audiences, including 2SLGBTQI+ entrepreneurs, small businesses, corporate partners, government interest holders, and community organizations.

Problem Solving & OwnershipThe Marketing and Digital Communications Coordinator analyzes and addresses day-to-day communications, and marketing needs to support efficient operations, robust brand presence, and effective public engagement.· Identify and resolve routine issues related to campaign timing, content accuracy, formatting, approvals, digital publishing, and interest holder communications;· Flag risks, gaps, or inconsistencies in communications materials and recommend practical solutions;· Support quality control by reviewing materials for spelling, grammar, formatting, accessibility, brand alignment, and audience appropriateness;· Identify opportunities to improve communication workflows, content planning, campaign tracking, and marketing coordination;· Use data, feedback, and performance metrics to inform recommendations for improving engagement and reach;· Exercise sound judgment when handling sensitive, public-facing, or partner-related information; and· Take ownership of assigned deliverables from planning through execution, ensuring deadlines and quality standards are met.

CQCC & Personal AdvocacyThe Marketing and Digital Communications Coordinator demonstrates personal leadership by contributing to CQCC’s mission, values, and strategic direction while taking ownership of their professional development and supporting a collaborative workplace culture.· Demonstrate commitment to CQCC’s mission, values, and role in advancing the economic empowerment of 2SLGBTQI+ businesses across Canada;· Represent CQCC professionally through clear, inclusive, and respectful communications;· Seek feedback from managers, colleagues, and interest holders to improve communications outputs and strengthen performance;· Stay informed about marketing, communications,



accessibility, digital engagement, and inclusive storytelling best practices;· Contribute ideas that enhance CQCC’s visibility, reach, and impact;· Support a collaborative, service-focused team environment by sharing information, meeting deadlines, and offering assistance where needed; and· Approach communications work with care, cultural competency, and respect for the diversity of CQCC’s

DESIRED COMPETENCIES & EXPERIENCEEducation & Experience:· Post-secondary education in marketing, communications, public relations, journalism, business, digital media, or a related field, or equivalent experience;· 1–3 years of experience in cross-functional marketing, communications, digital content, social media, public relations, or a related function; Strong proficiency in digital and social media are preferred.· Strong writing, editing, proofreading, and formatting skills;· Familiarity with marketing and communications tools such as Canva, Mailchimp or similar email platforms, WordPress or similar content management systems, social media scheduling tools, Microsoft 365, SharePoint, Teams, Zoom, and basic analytics platforms;· Experience working in a not-for-profit, chamber of commerce, business association, small business, or community-based environment is an asset;· Previous experience working with the 2SLGBTQI+ community is an asset;· Previous experience supporting events, campaigns, membership organizations, or interest holder communications is an asset;· Experience with CRM systems, digital asset management, and campaign tracking tools is an asset; and· Bilingualism in English and French is an asset.· Please provide a portfolio or links to samples of your previous work in the digital communications space.

Equity, Inclusion & Values Alignment· Demonstrated commitment to equity, inclusion, and community-centered approaches to economic development;· Lived experience as a 2SLGBTQI+ person, or a strong track record of working in solidarity with diverse and equity-deserving communities, is considered an asset;· Cultural competency and emotional intelligence, with the ability to navigate complex interest holder relationships thoughtfully and respectfully.

TermsThis is a hybrid, full-time position based out of CQCC’s head office in Toronto, ON. Regular travel to events within the GTA and across Canada is required. Remote candidates based in Ottawa, Vancouver, Montréal, Quebec City, or other major Canadian centres may be considered, and attend in-person meetings, events, and organizational commitments as required.

CompensationSalary will be based on skills and experience, within the annual earnings range of $55,000 – $65,000. Additional benefits round out the compensation package, including group benefit plan coverage, annual vacation, and a generous public holiday schedule including paid time off between Christmas Day and New Year’s Day.

ApplicationsApplications will be reviewed on a rolling basis until the position is filled.

The CQCC strives to foster an inclusive workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members from equity-deserving groups are especially encouraged to apply and to self-identify. All qualified applicants will be considered. If you require accommodations for any part of the recruitment and hiring process, please contact Human Resources, at [email protected]

📌 Marketing & Digital Communications Coordinator (Toronto)
🏢 CQCC
📍 Toronto