Scandinave Spa Whistler, 8010 Mons Road, Whistler, Colombie-Britannique, Canada

Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

To provide leadership to the Guest Experience T eam to achieve company goals

To co-ordinate daily tasks required of the Guest Experience Team

To delegate tasks to Guest Experience team members through clear communication

To train Guest Experience team members

To offer a warm, friendly and professional welcome to guests

To create a comfortable environment for guests

To sell and promote the services and products offered by the Scandinave Spa Whistler

Job Type: Full-Time Hourly Rate: $23.04/hour

Complimentary thermal baths membership for yourself

Extended Health Benefits after 3 months

Massage Discounts of up to 35%

Food and beverage discounts for onsite café of 25%

Complimentary thermal baths membership for one friend, after 3 months

Winter Whistler Blackcomb Spirit Pass or Wellness Program

Corporate discount vouchers for friends and family visiting Scandinave Spa





Staff accommodation, based on availability

Flexible Schedule

Tasks and Responsibilities

Demonstrate positive leadership, keep the Guest Experience team motivated and guide the team to a high standard of service

Ensure an equal division of daily tasks within the team

Support the Guest Experience Team with complex guest service scenarios

Take ownership for daily operations of the Front Desk, including delegation of tasks within the Guest Experience Team and guest recovery

Maintain an attitude that meets or exceeds the standards set by the Scandinave Spa Whistler

Guide the Guest Experience Team on maintaining Customer Service Standards

Assist in training Guest Experience team members

Ensure that all opening and closing procedures are completed including end of day cash out reporting

Provide feedback to support team members’ probationary and annual performance reviews

Communicate any team member performance issues to the Senior Guest Experience Supervisor and Guest Experience Manager, provide support in addressing these concerns

Welcome guests to Scandinave Spa Whistler and provide detailed information regarding the Thermal Journey Experience including orientation of the site, Massage Services and other products offered

Be proactive in understanding the needs of the guests to offer appropriate services and products





Process a variety of transactions using Zenoti including check-in or reservations for Thermal Journey Experience and massages, sale of gift cards and Boutique or Bistro products

Take ownership for communication and management of waitlist, when applicable, including providing direction to the Guest Experience Team

Efficient management of Front Desk supplies and Boutique stock

Maintain the order, cleanliness and ambiance within the reception area, lobby and change rooms

Ensure adequate staffing presence in the reception

Follow lost and found procedures and protocols

Be knowledgeable on current and upcoming sales and marketing promotions, including applying and processing promotional offers in Zenoti

Respond to the needs of groups in accordance with the directives of the Sales and Marketing Team

Oversee the Supervisor email account and assist in responding to all guest and internal emails

Identify IT or Maintenance concerns and take ownership of opening IT Service Desk Tickets or Maintenance Work Orders to notify the IT or Maintenance Teams, collaboration to find solutions and ongoing communication until resolution

All other tasks requested of you for the smooth and efficient function of the Scandinave Whistler

Prerequisites:

Previous customer service experience preferred

Previous experience in a leadership role

Energetic and positive team player

Excellent verbal and written communication

Proactive, creative problem-solving skills with an ability to remain calm and professional at all times

Proficient with Microsoft Word, Excel, and Outlook

Clear criminal record check

Available to work full time hours, including evenings and weekends

#WHISPA23 Scandinave Spa Whistler, 8010 Mons Road, Whistler, Colombie-Britannique, Canada

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📌 SSW Guest Experience Team Lead (Fernie)
🏢 Scandinave
📍 Fernie