Elevate your career with Komatsu as a Mining Customer Service Specialist in Sparwood, BC. Combine technical knowledge, customer service, and problem-solving in a collaborative workplace.
This role requires a strong background in mining, heavy equipment, and customer service. You will be the primary contact for customers, managing parts and service orders while coordinating with various teams to ensure equipment operates efficiently. Engage directly with clients to resolve technical inquiries and participate in planning meetings to enhance operational performance.
Key Responsibilities:
• Manage parts and service orders efficiently
• Coordinate with planning, warehouse, and supply chain teams
• Source and expedite parts to minimize downtime
• Support technical inquiries and issue resolution
• Monitor KPIs to improve service delivery
Requirements:
• 3+ years in customer service
• 5+ years in mining or heavy equipment
• High School Diploma required
• ERP experience (SAP preferred)
• Strong communication and problem-solving skills
Bring your expertise in customer service and heavy equipment to make a significant impact at Komatsu.
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