Overview

Medical Administrative Assistant

Join our agile plastic surgery office as a Medical Administrative Assistant, where your organizational skills, sales experience, and compassionate approach will be essential in creating a seamless experience for patients and provider alike.

This is a remote position with occasional in-person work required at our Mississauga office, approximately once per week. You will serve as an important point of contact for patients, assisting with scheduling, inquiries, administrative tasks, and patient coordination while contributing to a professional and welcoming patient experience.

This is a contract position with the possibility of extension. The ideal candidate is energetic, proactive, highly organized, and has a strong sales background, with the ability to confidently communicate with patients and promote services in a professional healthcare setting.

Responsibilities

- Provide exceptional customer service and act as a primary point of contact for patients
- Manage phone calls, emails, and patient inquiries professionally and efficiently
- Schedule consultations, procedures, follow-ups, and other appointments
- Communicate with patients regarding procedures, pricing, scheduling, and next steps
- Use sales and customer service skills to educate patients about available plastic surgery procedures and services
- Follow up with prospective and existing patients to support patient conversion and retention
- Maintain accurate and confidential electronic medical records using systems such as Accuro and EPIC
- Coordinate appointment scheduling, cancellations, rescheduling, and follow-ups
- Prepare and organize medical documentation, reports, correspondence, and patient information




- Process payments and assist with administrative and billing-related tasks
- Support day-to-day office operations, including filing, faxing, scanning, and inventory management
- Attend the Mississauga office approximately once per week, as required

Requirements
- Previous experience in a medical office, plastic surgery, cosmetic surgery, or healthcare environment required
- Proven sales experience is required
- Strong customer service and communication skills with the ability to confidently speak with prospective and existing patients
- Experience with Accuro and EPIC or other electronic medical record (EMR) systems is required
- Knowledge of medical terminology is an asset
- Previous front-desk or medical administrative experience in a fast-paced environment
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and work independently in a remote environment
- Professional, positive, energetic, and personable demeanor
- Comfortable working remotely while maintaining productivity, responsiveness, and professionalism
- Must be available to attend the Mississauga office approximately once weekly (in the evening)

What We Offer
- Remote work flexibility with weekly in-person office attendance
- Opportunity to gain experience in a specialized plastic surgery practice
- Fast-paced and engaging work environment
- Opportunity to work closely with a healthcare team and develop both administrative and patient-service skills
- Contract position with the possibility of extension

If you are a motivated, organized professional with strong sales experience who enjoys working with people and thrives in a rapid-paced healthcare environment, we would love to hear from you!

Pay: $20.00-$28.00 per hour

Work Location: Hybrid remote in Mississauga, ON

📌 Medical Administrative Assistant (Mississauga)
🏢 Dr. Hong Plastic Surgery
📍 Mississauga