Are you a university or college student interested in a career in healthcare, psychology, social work, education, counselling, speech-language pathology, occupational therapy, physiotherapy, or another helping profession?

Alberta Therapy Co. is looking for a friendly, caring, and organized Family Care Team member to join our multidisciplinary pediatric clinic.

This is more than a front-desk job. You’ll be working in a healthcare environment alongside professionals who support children and families every day, giving you the opportunity to learn about different helping professions, build professional skills, and gain meaningful experience working directly with families.

At Alberta Therapy Co., we understand that kindness and love are not just qualities; they are essential attributes that shape how we interact with our clients, colleagues, and community. Here's why we are looking for a Family Care Team member who embodies these qualities:

Personalized Approach: Our Family Care Team members are often the first point of contact for clients. A kind and loving demeanour creates a welcoming and supportive atmosphere, reassuring clients that they are in caring hands. Every family is unique, and we tailor our services to meet their specific needs and circumstances. By taking the time to listen and understand their goals, we can offer solutions that are meaningful and effective.

Empathy and Understanding: We recognize that our clients are often navigating important decisions that can affect their families' well-being. Whether it's financial planning, legal matters, healthcare solutions, or any other service we provide, we approach each situation with empathy and a genuine desire to help.

Community Impact: Beyond the office walls, our Family Care Team represents our company's values in the community. Kindness and love extend beyond business transactions, leaving a positive impression and strengthening our relationships within the community.

Problem Solving with Empathy: In our line of work, challenges arise that can affect the families we work with and colleagues personally.



A kind and loving Family Care Team member approaches problem-solving with empathy, understanding, and a willingness to help find solutions that benefit everyone involved.

Team Cohesion: Kindness fosters a positive work workplace where team members feel valued and respected. A loving Family Care Team member promotes teamwork, collaboration, and mutual support among colleagues in order to maintain a positive culture.

Why We're Fun to Work With:

- Collaborative Spirit: We believe in teamwork and value input from every team member. Your ideas will be heard and respected.
- Celebrating Success: Whether it's meeting a deadline, completing a project, or achieving a milestone, we celebrate each other's successes together.
- Work-Life Balance: We understand the importance of work-life balance. Our flexible work arrangements and supportive environment ensure you have time for what matters most outside of work.
- Team Activities: From team-building outings to chartable events in the community, we organize regular activities to foster connections and build a strong team bond.
- Open Communication: Our leadership encourages open communication at all levels. You'll always know where you stand and can contribute to our continuous improvement.

Responsibilities:

- Give a positive first impression to potential new clients by listening and understanding their needs.
- Schedule appointments and maintain calendars for healthcare professionals.
- Connect with families and potential clients via phone, email and in person.
- Provide general support to visitors when attending their appointments.
- Help prospective clients navigate which services they may need.
- Maintain medical records in an organized fashion.



Maintain electronic and hard copy filing systems.
- Complete insurance claims and receive payments.
- Perform general clerical work such as ordering supplies, tracking and maintaining inventory.
- Maintaining the clinic's aesthetic to ensure it is presentable and welcoming to families.
- Prepare and distribute correspondence, memos, and forms to clinicians and clients.
- Handle sensitive information in a confidential manner.

Requirements:

- Proficiency in MS Office, MS Excel, Adobe, and similar programs.
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem-solving skills.
- Solid organizational skills with the ability to multi-task.
- Completion of grade 12 diploma or recognized equivalent required.
- A strong commitment to providing family centered care is essential for this position.
- Experience using the Jane App system and direct insurance billing portals is an asset but not required.
- Criminal record check and vulnerable sector check will be required.

Job Type: Casual

Benefits

- Company events
- Flexible schedule
- On-site parking

Schedule:
- Weekends
- Monday to Friday evenings

Work Location: In person Join Our Team and Experience Our Commitment to Caring for Families in Alberta!

If you're ready to take the next step in your administrative career and make a meaningful contribution to our team, we'd love to hear from you. Apply today by sending your resume and a cover letter outlining your qualifications and interest in the role to [email protected]

Pay: $16.00-$18.00 per hour

Benefits

- Versatile schedule
- On-site parking
- Paid time off

Application question(s):
- Our workplace values neuro-affirming, strengths-based, and inclusive practices. How do you ensure your work reflects equity, diversity, and inclusion, and how do you continue learning in this area?
- Front desk staff often set the tone for the entire organization. How do you stay calm, respectful, and supportive during stressful or high-emotion interactions?

Work Location: In person

📌 Medical Administrative Assistant (Edmonton)
🏢 Alberta Therapy Co.
📍 Edmonton