AVIVO HEALTH ALLIANCE

Medical Office Assistant (MOA)

THE ORGANIZATION

Avivo Health Alliance (formerly Isis Women’s Health Clinic) is a specialist, multi-disciplinary medical clinic that provides patients with the full spectrum of services to meet their obstetrics and gynecology needs. In addition to obstetrics (maternity) and gynecology care, our clinic offers lactation support, circumcision, menopause care, mental health counselling and pelvic floor physiotherapy. Everything we do is powered by our determination to maximize the health and wellbeing of our patients.

We listen, learn and advocate for patient’s physical, emotional and educational needs. We’re a team of professionals passionate about our work. We know our impact goes beyond the services we provide. We believe everyone should have access to the highest standard of care.

This means rigorous technical knowledge and expertise as well as empathy and compassion. We’re driven by purpose. United in our beliefs. Evidence based and human focused.

Our team is growing, and we are looking for one Medical Office Assistant to join Avivo. Located in a stand alone building in the area of Briar Hill in NW Calgary, our building has three floors and offers a dynamic and busy setting. MOA’s are moving around all three floors on a daily basis. Please see below for the exciting opportunity to join our team.

THE OPPORTUNITY – MEDICAL OFFICE ASSISTANT

Our clinic is presently recruiting for one (1) Medical Office Assistants (MOA) to join our team in a full time capacity (32-40 hours/week). Our MOA’s are trained in multiple areas throughout the clinic. This particular role will work at reception and support our OR and Booking desks.

Our MOA’s are often the first point of contact for patients at our clinic, whether that’s in person or on the telephone. Each MOA is really a “Director of First Impressions” for those interacting with Avivo! Reporting into the MOA Team Lead,



our MOA’s are responsible for ensuring the clinic flows well, faxes and scans are delegated appropriately, patient charts are prepared, patients are promptly welcomed, incoming patient and physician calls are managed and triaged, c-sections and inductions are booked, operating rooms are booked and referrals are quickly processed and triaged so patients receive the best care.

This is a full time (32-40 hours/week based on the right candidate) role, Monday to Friday, with a 30-minute unpaid lunch break each day. NOTE: Staff work 8 hours per day in between the hours of 7:30 a.m. and 7:00 p.m.

THE CANDIDATE In addition to the job responsibilities listed below, the following competencies are key requirements of this position:

· Medical Office Administration (MOA) diploma including a course in medical terminology;

· Minimum of 3 years MOA experience, preferably in a busy clinic;

· Previous EMR experience (preferably PS Suites) and Netcare;

· Proficient in MS Office (Word and Excel);

· Previous experience in a medical office setting

JOB RESPONSIBILITIES

Avivo’s Medical Office Assistant’s are responsible for the following duties, as well as other duties assigned by Management.

Booking Coordination

Front Desk Reception & Patient Care

· Welcome patients, vendors, pharmaceutical representatives and other visitors to our clinic;

· Confirm patient demographics;

· Manage clinic flow and take patients to clinic rooms;

· Enter key patient information into the EMR system;

· Book patients for follow up appointments as required;

· Reschedule patient appointments as required;





· Follow up on patients who are in the hospital;

· Provide patients with requisitions and prescriptions;

· Manage patient payment for services requested that are not covered under Alberta Health Care;

· Retrieve patient information as requested on Netcare;

Telephone, Faxes, Mail & Message Portals

· Answer, triage and direct all incoming calls to the clinic (over 100 calls/day);

· Manage clinic voicemail system and return patient calls within 1 business day of receipt;

· Call patients to confirm appointments;

· Ensure messages are directly handled or entered into EMR system for appropriate follow-up by team members;

· Manage all incoming faxes and scans through the EMR system and re-direct to the appropriate team members;

· Manage and respond to all messages directed to you in the Health Myself Message Portal;

· Open and direct all clinic mail.

Clinician Assistance

· Prep and stock all clinic rooms daily;

· Procedure tray preparation;

· Clean clinic rooms; and

· Prep lab specimens for next day’s patients

PERSONAL ATTRIBUTES

· Excellent written and oral communication skills;

· A positive individual who is warm, compassionate and welcoming;

· Highly organized with an ability to multi-task;

· High functioning ability to be part of a team, our clinic success is based on everyone moving towards the same goals;

· Ability to problem solve;

· Excellent attention to detail; and

· Must be eligible to work in Canada.

Job Types: Full-time, Permanent

Pay: $20.00-$23.50 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:
- French not required

Application question(s):
- This role includes working at Avivo's reception desk - greeting patients, answering phone calls, etc. Why are you interested in this type of role?
- Why do you want to work at Avivo?

Work Location: In person

📌 Medical Office Assistant (Calgary)
🏢 Isis Women's Health Clinic
📍 Calgary