Working Title: Member Services Representative Job Class: State Program Administrator Agency: Minnesota Management & Budget

- Job ID: 96391
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers and bidders simultaneously
- Date Posted: 08/18/2026
- Closing Date: 08/24/2026
- Hiring Agency/Seniority Unit: Minnesota Management & Budget
- Division/Unit: Enterprise Employee Resources / Enrollment & Benefits
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
- Classified Status: Classified
- Bargaining Unit/Union: Minnesota Association of Professional Employees (MAPE)
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Minnesota Management and Budget (MMB) is seeking a Member Services Representative to join the State Employee Group Insurance Program (SEGIP) team. This position will provide group insurance and benefits-related services to state employees, their dependents, and retirees. Serving as an insurance and benefits expert, this position will also advise agency human resources staff on state, federal, and SEGIP policies and procedures to ensure compliance.

Job Duties For This Position Include

- Serving as initial contact for employees, former employees, and agency human resources staff and providing exceptional customer service
- Communicating eligibility provisions, billing procedures, policies, labor contracts, and applicable laws related to benefits administration
- Administering SEGIP’s enrollment, billing, and benefit payroll adjustments in accordance with plan documents, union contracts, and applicable laws
- Reviewing and determining benefits eligibility for employees and their dependents
- Enrolling eligible retirees in COBRA

Telework options for this position are dependent on where the employee lives. Employees that live in Minnesota or a bordering state may telework up to 100%, except for instances where the employee may have to be on-site for occasional mandatory meetings or events. Minimum Qualifications To facilitate proper years of service crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Candidates must clearly demonstrate all the following qualifications on their resume. Resume tips are available here .

- Two (2) years of experience in a human resources environment providing administrative support for benefits administration OR one (1) year of experience administering employee benefits in a human resources information system (HRIS)

Experience Must Include

- Customer service and communication skills sufficient to clearly and professionally explain insurance policies, eligibility rules, and SEGIP procedures by phone and in writing
- Organizational skills sufficient to manage multiple inquiries and cases simultaneously; maintain accurate enrollment and billing records; track and resolve discrepancies; and meet deadlines




- Knowledge of and ability to interpret complex administrative policies, procedures, and laws related to benefits and insurance eligibility requirements
- Computer, data entry, and spreadsheet management skills sufficient to effectively navigate and understand multiple software applications, databases, and spreadsheets
- Analytical and problem-solving skills sufficient to independently research and resolve problems related to benefits and insurance enrollment, deductions, and billing
- Demonstrated respect for diversity and a commitment to fostering an inclusive and collaborative work environment

Preferred Qualifications MMB values diverse perspectives and encourages all qualified candidates to apply, even if they do not meet 100% of the preferred qualifications. Your unique skills and background might be just what we need!

- Experience processing human resources or benefits transactions in PeopleSoft or another Oracle product
- Experience working in a unionized setting and interpreting collective bargaining agreements
- Knowledge of the Minnesota Government Data Practices Act and Federal HIPAA laws as they relate to insurance information
- A bachelor’s degree in human resources management, business administration, or public administration

Additional Requirements It is the policy of Minnesota Management and Budget that a successful candidate must pass all required checks prior to employment which may consist of the below checks:

- SEMA4 records check (applies to current and past state employees only)
- Criminal history check
- Reference check
- Social Security and address verification
- Education verification
- Conflict of interest review
- Other legally or internal policy required checks

A criminal history does not automatically disqualify candidates, and each case will be reviewed individually on a case-by-case basis and in alignment with fair and equitable hiring practices. Minnesota Management & Budget does not participate in E-Verify. Minnesota Management & Budget will not sponsor applicant work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at (phone hidden) or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jake Pleschourt at [email protected].

MMB May Choose To Non-competitively Interview Certain Disabled Veterans (CDVs). To Receive Consideration As a CDV Under M.S. 43A.111, You Must

- Meet service requirements and have a verified service-connected disability rating of at least 30%
- Provide qualifying documentation verifying the disability
- Meet all minimum qualifications identified in this posting
- Submit all documentation by the closing date to Jake Pleschourt at [email protected].

Contact If you have questions about this position, contact Jake Pleschourt at [email protected] or (phone hidden).





Working together to improve the state we love. What do Minnesota's State employees have in common?

- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF

- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.

The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

📌 Member Services Representative - State Prog Admin (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul