Service Writer - Fleet Maintenance & Customer Service Be the vital link between technicians and customers in a quick-paced heavy-duty truck and trailer maintenance shop.

Service Writer – Fleet Maintenance & Customer Service

This role may also be known as: Service Advisor, Shop Service Coordinator, Fleet Service Dispatcher

Every fleet maintenance shop runs on communication, and that's exactly where you come in. As Service Writer, you'll be the connective tissue between the technicians turning wrenches, the parts team keeping them supplied, and the customers who need their trucks, trailers, and reefer units back on the road. You'll build the daily and weekly game plan, keep it moving when things change last minute, and make sure nobody — technician or customer — is left wondering what's happening next.

This isn't a phone-answering role. You'll be diagnosing bottlenecks before they happen, translating customer complaints into clear instructions for technicians, and making judgment calls on how to balance in-house work against outside vendors. It's a role built for someone who thrives on organization, likes solving problems in real time, and wants their work to visibly keep a shop running smoothly.

Unlike a lot of service writer postings, this one comes with a defined path forward — this role is explicitly positioned to grow into shop management within the Maintenance & Procurement division. You'll have direct exposure to warranty processes, parts operations, and technician scheduling, giving you a full picture of shop operations rather than a narrow slice of it. It's a role with real autonomy in how you plan and problem-solve the day,



backed by a team environment where your organizational skills are the thing that keeps everyone else on track.

What You'll Be Doing

Building and adjusting daily, weekly, and monthly work plans so technicians are never waiting on work

Coordinating with yard and shunt staff to keep incoming jobs staged and ready

Keeping customers proactively updated on repair status and realistic timelines

Opening, coding, and managing repair orders through to close, including labor and parts review

Reviewing work orders for proper warranty coding and acting as the link between the shop floor, parts, and warranty teams

Fielding and documenting customer or owner-operator concerns through to resolution

What We're Looking For

Five or more years of hands-on Transport Truck & Trailer mechanical experience

Prior experience in a service department or retail shop environment with direct customer service responsibility

General mechanical knowledge of heavy equipment, trucks, reefer units, and trailer body/chassis systems, with solid diagnosis and troubleshooting ability

Comfort working in a team environment under tight deadlines and shifting priorities

Strong organizational and multitasking skills with the ability to manage competing demands

Computer proficiency, including MS Office and proprietary engine/component software

Bonus: parts purchasing or inventory experience, familiarity with VMRS coding architecture

Compensation & Work Model Compensation is competitive and will be discussed during the screening process. This is an onsite, shop-based role given the day-to-day coordination with technicians and customers on the floor.

Location & Travel Calgary, AB

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📌 Service Writer - Fleet Maintenance & Customer Service (Winnipeg)
🏢 Tappwfs
📍 Winnipeg