Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The Withdrawal Management Program Manager is responsible for all aspects of The Salvation Army, London, Centre of Hope, Withdrawal Management Program. They provide oversight to the Withdrawal Management Program ensuring that program services are carried out in an effective and productive manner in keeping with Salvation Army guidelines and policies and Ontario Withdrawal Management Standards.

Accountabilities

General

- Develop, administer and direct The Salvation Army London Centre of Hope Withdrawal Management program through the managing of high-quality clinical services in accordance with industry standards, best practices and standards and policies & procedures of The Salvation Army London Centre of Hope and Ontario Withdrawal Management Standards.
- Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army London Centre of Hope.
- Complete all duties in accordance with the principles,



standards and policies & procedures of The Salvation Army London Centre of Hope.
- Maintain an awareness of trends in addictions and develop a support system of withdrawal management peers and participate in system planning in the addiction treatment sector.
- Handle public relations issues relating to the Withdrawal Management Program as directed by the Program or Executive Director.
- Network with other Salvation Army programs and other community agencies.

Client Services

- Assist in developing appropriate services for the clients of the London Centre of Hope Withdrawal Management Program; ensure the development and implementation of the quality management plan within the program.
- Develop, implement, monitor, evaluate and report on risk management activities specific to the program; develop and implement a Logic Model that contains common core components mandated to Withdrawal Management Services.
- Ensure the program has identified program goals common to all Withdrawal Management Services.
- Ensure that the following processes are monitored, reviewed and revised as necessary, vision of the individual plan of care and treatment as well as a plan to meet ongoing client care following discharge, quality of care and treatment, client care guidelines to ensure relevancy and indicators for outcomes of care.
- Ensure that medication guidelines are client focused, ethical and humane, meet community needs, economic realities, and follow prudent risk management practices.




- Ensure all staff are aware of, and understand, established guidelines regarding the management of intoxication and withdrawal, including monitoring, ongoing assessment, support, recording, and crisis management.
- Ensure the care and treatment process as a whole is consistent with applicable legislative requirements, standards of practice and the code of ethics of respective disciplines and the code of ethics for all program staff/volunteers
- Ensure that information available to staff/clients regarding community resources is up-to-date and accurate.
- Ensure appropriate liaison with professionals who come into the London Centre of Hope to work with Withdrawal Management clients.
- Ensure that all Withdrawal Management staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
- Ensure that all procedures, rules, and guidelines for the safety and security of clients and staff are enforced impartially.
- Work cooperatively with the Environmental Services Manager to ensure the Withdrawal Management Program is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
- Ensure that personal needs items are available for clients.

Administration

- Prepare statistical and operational reports as required by the London Centre of Hope management and outside agencies.
- Participate in the review and revision of relevant policies and procedures within the context of the London Centre of Hope Withdrawal Management Program.
- Develop and implement shift change procedures, documentation and any other tools required for effective communication of overall client services.
- Ensure the program

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📌 Withdrawal Management Program Manager (London)
🏢 Salvationarmyca
📍 London