Provincial Digital Health

Burnaby, BC In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Network Edge Analyst reports to the manager and/or designate and operates within a complex multi-site environment, providing technical support to facilitate reliable and efficient network performance and network connectivity for the health authorities. The role installs, maintains, troubleshoots, and complies with PHSA policies and standards for installations, hardware maintenance, other applicable equipment, and user security access, enabling a secure network infrastructure, in adherence with standards and security protocols. The role responds to incidents, service requests, and user or network problems assigned to the Network Edge team by investigating, diagnosing, and remediating any issues within the supported network.

The Network Edge Analyst requires considerable knowledge of the computing environment and maintains current technical knowledge and standards. The role contributes to the maintenance of a robust and reliable data communications infrastructure, provides technical advice as required, and collaborates with other team members, network administrators, and IT support staff to address network issues, maintain standard operations and to convey technical information and updates to team members and other vested parties.

What You’ll Do

- Respond to incidents assigned to the Network Edge team, analyze and diagnose problems, and work towards timely resolution. Troubleshoot network connectivity, identify hardware or software failures, and implement corrective action.

- Respond to service requests/user problems related to the Network Edge infrastructure. Configure network devices, set up user accounts, install software updates, and address user access or connectivity issues.

- Assist in the operational maintenance and support of the network edge infrastructure. Monitor network performance, conduct routine maintenance tasks, and monitor to ensure network equipment and software are up to date.

- Assist in planning, developing, and recommending specifications for hardware and software upgrades and participate in the implementation of upgrades as required. Assist in the procurement process by identifying user/client requirements, obtaining quotes from pre-approved vendors and send quoted for user/client approval/purchase. Assist with the evaluation of new technologies by performing tests in predetermined testing environment and recording results as per test plan.

- Maintain accurate documentation of network configurations, diagrams, and procedures. Update network diagrams, record changes made to the network infrastructure, and create documentation for troubleshooting or operational purposes.

- Provide technical support to users experiencing network-related issues. Assist users with connectivity problems, address network security concerns, and guide users through basic network troubleshooting steps.

- Work on data network projects as required. Meet with vendors, assess product design and costs, evaluate current network, plan implementation and timeframe, organize vendor demonstrations, and assist in producing and evaluating requests for proposals.

- Perform other related duties as assigned.

Qualifications

What you bring

- Grade 12, graduation from a recognized two-year computer system technology diploma program, plus three years’ recent related experience, or graduation from a recognized degree in Computer Science plus two years of recent related experience or an equivalent combination of education, training and experience.

- Valid Class 5 driver’s license is required.

- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.





- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings.

This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.

- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Digital Health contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.

- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

- Ability to type.

- Ability to communicate effectively both verbally and in writing.

- Ability to deal with others effectively.

- Physical ability to carry out the duties of the position.

- Ability to organize work.

- Ability to operate related equipment.

- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.

- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs,



services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.

- Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.

- Enjoy a comprehensive perks package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.

- Annual statutory holidays (13) with generous vacation entitlement and accruement.

- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time

Wage: $45.82 / hour

Location: 1795 Willingdon Avenue, Burnaby, BC V5C 6E3

Closing Date: Applicants accepted until position is filled

Hours of Work: Monday-Friday 08:00-16:00

Requisition #: 202475E

What We Do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C.

Human Rights

Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on August 25, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].

📌 Network Edge Engineer 1 (Burnaby)
🏢 Provincial Health Services Authority
📍 Burnaby