Perform duties associated with Guest services which include but are not limited to looking after the arrivals & departures of hotel guests, make reservations for upcoming guests, handle cash & credit card transactions, answer all telephone calls.

Perform all night auditor tasks such as: ensuring cash-outs and drops are accurate, ensuring room charges are posted accurately correcting any that are not, close and balance POS terminals, data entry, print & distribute all reports as well as shutting-down and re-starting all systems & software.

Knowledge of the OPERA Cloud and ALOHA POS systems would be an asset.

Respond to all Guest complaints during the overnight shift, providing exemplary service at all times.

All other related Front Office, Night Audit & clerical tasks as needed.

Job Types: Full-time, Permanent

Perks

- Dental care




- Discounted or complimentary food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Experience:customer service: 1 year (preferred) Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits

- Dental care
- Extended health care
- Vision care

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Edmonton, AB T5S 1T3: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Night Auditor (Edmonton)
🏢 Royal Hotel West Edmonton, Trademark Collection
📍 Edmonton