Kumaran Systems: Engineering Future-Ready Transformations Since 1992, Kumaran Systems has been helping enterprises bridge the past and the future, reimagining legacy systems and embracing AI-led possibilities. With over 34 years of delivery excellence, we specialise in re-engineering core applications, driving cloud transformation, and building automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but reimagine what’s possible.

Kumaran Systems: Engineering Future-Ready Transformations Since 1992, Kumaran Systems has been helping enterprises bridge the past and the future, reimagining legacy systems and embracing AI-led possibilities. With over 34 years of delivery excellence, we specialise in re-engineering core applications, driving cloud transformation, and building automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but reimagine what’s possible.

We blend engineering discipline with AI innovation, helping clients modernise with confidence, automate with clarity, and scale with purpose. At Kumaran, we don’t just solve problems, we engineer future-ready transformations. Seeking an experienced Operations Support Analyst to provide production support for mission-critical enterprise applications hosted on Red Hat OpenShift and Linux platforms.

The role is responsible for ensuring application stability, resolving incidents, implementing changes, providing automation support, and continuously improving operational processes.

Provide

Level 2/Level 3 production support for business-critical applications in Linux and OpenShift environments. Monitor application health, system performance, scheduled jobs,



and integration processes using operational monitoring tools. Support and troubleshoot Feed Hub integration services, data feeds, and related middleware components.

Perform certificate lifecycle management, including renewal, installation, validation, and troubleshooting SSL/TLS-related issues. Participate in application deployment activities using CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, UDeploy (UCD), UCV, and iDeploy. Collaborate with development teams to identify causes and implement permanent fixes for recurring incidents.

Analyse production incidents, perform impact assessments, and ensure timely resolution within SLA requirements. Support platform stability, reliability, and operational readiness during maintenance activities and releases. Create and maintain operational documentation, support procedures, and knowledge base articles.

Participate in on‑call rotation for after‑hours production support, incident management, and emergency change implementations. Work closely with infrastructure, security, database, and networking teams to resolve complex technical issues.

Required Technical Skills Linux

Administration (RHEL preferred) Application & Operations Support Production Application Support Root Cause Analysis (RCA) Service Availability Monitoring FeedHub Support and Monitoring Batch Processing Support Certificate Installation and Renewal Security Compliance Support CI/CD & DevOps Tools Azure DevOps Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 3+ years of experience in application production support or operations support roles. Hands‑on experience supporting applications running on Red Hat OpenShift and Linux environments.

Experience supporting CI/CD deployment pipelines.

Production Support Excellence Problem

Solving and Root Cause Analysis Customer Focus Operational Risk Awareness Ability to work effectively in an on‑call support model #

📌 Operation Support Analyst (Toronto)
🏢 Kumaran Systems
📍 Toronto