Join FOX Factory as a Customer Service Representative, specializing in the bicycle industry. Help customers and dealers navigate their order experience through your expertise in product knowledge and effective communication.
You’ll play a crucial role in ensuring that customers' needs are met efficiently. By using your understanding of bicycles and accessories, you'll guide customers in making informed product choices. This role includes managing communications through various channels and fostering robust relationships with clients, backed by collaboration with different teams to address challenges and improve service delivery.
Key Responsibilities:
• Assist dealers and customers with inquiries and order management
• Employ product knowledge to provide accurate advice




• Process customer orders and maintain up-to-date records
• Establish lasting customer relationships through excellent service
• Collaborate across teams to enhance overall customer satisfaction
Requirements:
• High school diploma necessary
• Familiarity with the bicycle industry is an advantage
• Effective communicator with good listening skills
• Detail-oriented with multitasking capabilities
• Proficient with MS Office, particularly Excel
Leverage your customer service talents and cycling knowledge at FOX Factory.
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📌 FOX Factory Customer Assistance Specialist (Burnaby)
🏢 FOX Factory
📍 Burnaby