Company The Tile Shoppe is a retail store specializing in ceramic, porcelain, marble, engineered hardwood, tools and installation materials. We are committed to providing exceptional products and services to our customers. Our team thrives in a dynamic environment where every day offers recent opportunities for growth and success.

Overview

We are seeking a dedicated Order Desk Coordinator to join our team at The Tile Shoppe. This role is vital in maintaining strong B2B relationships while delivering excellent customer service.

What We're Looking For

- Tech-savvy with basic computer skills
- Strong Math skills
- Excellent communication skills
- Strong listening and customer service skills
- Excellent organizational skills with attention to detail in order fulfillment processes

What You'll Do

- Prepare and process sales orders and invoices
- Handle customer return requests, process related documentation, and submit claims
- Ensure that website inventory is up to date




- Coordinate with the warehouse team to ensure timely delivery of products
- Arrange and coordinate shipments
- Manage online orders, including order processing, cancellations, and refunds
- Perform administrative tasks such as filing, ordering supplies, and other support duties
- Perform other related duties as assigned

Experience

- Proven experience in customer service, order processing, shipping and receiving, or supply chain coordination is an asset
- Familiarity with SAP or equivalent software

Important Notes

- This job posting is for an existing vacancy.
- We will not use automated tools or AI to screen applications.

Pay: From $20.00 per hour

Benefits

- Dental care
- Extended health care
- Store discount
- Vision care

Work Location: In person

📌 Order Desk Coordinator (Concord)
🏢 TILE SHOPPE
📍 Concord