At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.The OpportunityAs a Salesforce Functional Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. PwC's Salesforce practice is seeking a functional leader to help clients define, design,



and deliver Salesforce-enabled business transformation. This role will focus on leading discovery, translating business needs into practical Salesforce solutions, guiding configuration-led delivery, and supporting adoption—while coaching functional consultants and working collaboratively with technical and client teams. You’ll work across Salesforce Clouds, Agentforce, Data Cloud, Flow, and the Lightning Platform to help enterprise clients deliver sustained outcomes. Your role will include, but isn’t limited to:Business processes, user journeys, and Salesforce-enabled operating models that improve service delivery and support measurable client outcomesFunctional solution designs across Sales Cloud, Service Cloud, Experience Cloud, Public Sector Solutions, Industry Clouds, Flow, Data Cloud, Agentforce, Einstein, and reporting capabilitiesDiscovery workshops, process maps, personas, user stories, acceptance criteria, configuration workbooks, backlog structures, and functional specificationsTesting, training, adoption, and knowledge

📌 Salesforce Functional Manager (Ottawa)
🏢 PwC Canada
📍 Ottawa