EliseAI seeks a skilled Product Solutions Analyst in Toronto, offering full time, on-site work. This role involves client support and technical expertise to enhance user experience and operational efficiency.
As a vital member of EliseAI's Product Solutions team, you'll act as the first line of defense for clients, troubleshooting issues through your technical knowledge and empathy. The position demands a comprehensive understanding of client systems, enabling you to deliver exceptional service and resolve problems swiftly.
Key Responsibilities: • Serve as the initial point of contact for client inquiries • Deliver empathetic solutions and gather issue details • Manage ticketing queues and meet internal KPIs • Develop expertise in client onboarding and product integration • Communicate clearly with clients regarding updates and resolutions
Requirements: • 1+ years in Technical Support or related role • Experience with CRMs like Zendesk • Strong technical proficiency and problem-solving skills • Effective communication skills in client interactions • Willingness to work in person 4-5 days weekly
Contribute your technical support expertise to elevate client satisfaction at EliseAI. #J-18808-Ljbffr
📌 On-Site Product Solutions Analyst in Toronto (Winnipeg)
🏢 Euro Staffs
📍 Winnipeg
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