Join Riverside Natural Foods Ltd. as an Order Management Specialist, focusing on customer service excellence. This role will empower you to manage customer expectations and order fulfillment effectively. With a core goal of maintaining robust client relationships, you will oversee orders and interact with various teams to ensure seamless operations.

You will need 2-5 years in customer service or logistics, emphasizing organizational skills and conflict resolution to meet the needs of our customers and exceed service expectations. Key Responsibilities:

- Oversee full order-to-cash lifecycle management
- Act as the main point of contact for clients and service inquiries
- Ensure inventory availability in collaboration with the Supply chain
- Work alongside Logistics to facilitate effective delivery
- Address EDI errors and customer billing discrepancies Requirements:
- 2-5 years in customer service or supply chain
- SAP and ERP system proficiency required
- Robust relationship management skills
- High level of attention to detail
- Experience in CPG preferred Bring your problem-solving skills and commitment to customer satisfaction to Riverside and contribute to our mission.

📌 Order Management Specialist at Riverside (Toronto)
🏢 Socket.dev
📍 Toronto