People, Place, Prosperity

Working within our Strategic Plan of People, Place, and Prosperity, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to make the City of Cambridge a place for people to prosper – alive with opportunity.

Job Profile

The Cemeteries Division within the Community Development Department has an immediate opening for the above-mentioned position. Reporting to the Manager of Cemeteries, the part time Cemetery Services Clerk (Temporary) provides administrative and customer service support and is responsible for performing the duties outlined below.

What you will be doing

- Responsible for providing exemplary customer service and delivery to the public as the first point of contact for customers requiring assistance with purchasing interment rights and other cemetery supplies and services, making at-need burial arrangements, pre-planning, ordering foundations and marker installations, researching and locating graves, resolving complaints and maintenance concerns and handling cemetery-related inquiries
- Provides accurate and timely completion of cemetery-related administrative tasks in a busy, fast-paced environment providing essential public services
- Makes appointments and meets directly with customers at 5 active cemeteries to determine needs, respond to questions, provide information, outline burial options, assist customers with the selection of interment rights, make recommendations, outline processes and expectations, explain cemetery by-laws, lot decoration rules and legislation
- Liaises daily with members of the bereavement industry, including funeral directors, funeral establishments, vendors and monument/marker suppliers
- Responds to and assists daily “walk-in” customers with inquiries, complaints, maintenance concerns, genealogical requests, processing of payments, pre-planning and at-need burial arrangements at busy, front-line cemetery office open Monday to Friday from 8am to 4pm
- Reviews and explains cemetery contracts, cemetery by-laws and provincial bereavement legislation to the public
- Arranges/schedules burials and prepares interment requests for operations staff at 6 municipal cemeteries and 2 non-municipal cemeteries
- Prepares and issues work orders to operations staff for maintenance work




- Handles administrative tasks including drafting correspondence, procedures, reports, memos, filing and other cemetery-related procedures including: opening/closing of office, setting alarm, receiving/sorting incoming mail, maintaining reception area, monitoring phone calls/messages, ordering/receiving supplies
- Inputs data and creates/issues contracts, invoices, statements, certificates and interment requests through specialized cemetery management software (Stone Orchard Software) and updates cemetery maps and other historical documents, i.e. ledgers, lot cards
- Maintains and updates Public Register in accordance with legislated requirements
- Provides back-up support and training to other administrative staff when absent, sick or on vacation leave or other leaves of absences
- Confirms ownership of interment rights, handles transfers of interment rights and reviews supporting documentation, including estate wills, permission letters, affidavits, statements, declarations and other legal documents
- Conducts research, provides genealogical information and assists the public in locating graves of loved ones
- Attends and assists Manager with educational/consumer outreach community events, i.e. Cemetery Open Houses, Doors Open Event
- May be required to assist with arrangements for last-minute burials after hours or on weekends in the absence of the Manager

Education

Two-year College Diploma in Business Administration, Office Administration or similar.

Experience and Knowledge

A minimum one to two years of related office experience in a Windows-based computerized workplace working in municipal, provincial or federal governance or similar. Experience with Stone Orchard Cemetery software preferred

Knowledge of POS and CLASS systems is an asset

Completion of Cemetery Operations/Administration courses is an asset

Experience working in the bereavement industry is an asset

Eligible for a Provincial Cemetery Sales Representative Licence





Customer service experience working with the public (ability to deal with sensitive family issues in a skilled and understanding manner within a Cemetery environment)

Valid G Driver’s License in good standing.

We will ask you for these items if you are hired

Proof of your current and valid certificate(s) and/or educational qualifications. Valid G driver's license.

Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)

Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.

Your compensation

The current hourly rate is within our inside workers union Job Grade 5, with the hourly rate of $33.72 to $35.84 per hour (2026 rate).

Hours of work

The hours of work may comprise of 4-6 hours per day (20 hours week), Monday to Friday as well as varying start and end times required to meet the demands of the Cemetery’s hours of operation. Additional hours to cover sick replacement and vacation is a requirement of the position.

Advertisement expiration date

Interested candidates should apply at www.cambridge.ca/careers. This posting will close on September 2, 2026.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment. We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact [email protected] to make your needs known in advance.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.

📌 Part-time Cemetery Services Clerk (Temporary Approx 2 months) (Cambridge)
🏢 City of Cambridge, ON
📍 Cambridge