Overview

We are seeking a friendly and professional Guest Service Agent to join our hospitality team. This role is essential in providing exceptional guest experiences by delivering outstanding customer service at the front desk. The ideal candidate will have excellent communication skills, a welcoming demeanor, and a passion for hospitality.. Previous hotel experience is preferred. This position offers an opportunity to work in a dynamic environment where guest satisfaction is our top priority.

Due to the nature of the hospitality industry, we are seeking a flexible and customer-focused Front Desk Agent who is available to work day shifts, occasional afternoon/evening shifts, weekends, and holidays as required.

This is a part-time position offering approximately 12–30 hours per week, with shifts primarily scheduled during the daytime. Typical shifts may be 9:00 a.m.–3:00 p.m. or 9:00 a.m.–5:00 p.m., with occasional afternoon/evening shifts as needed.

Employees working in this part-time position may be eligible for extended health, dental, and vision benefits once they consistently work 20 hours or more per week, in accordance with the eligibility requirements of the company benefits program.

Responsibilities

- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems to handle guest inquiries, reservations, and requests efficiently
- Provide accurate information about hotel amenities, local attractions, and services




- Address guest concerns promptly and professionally to ensure a positive experience
- Maintain detailed records of guest interactions and transactions using front desk software
- Coordinate with housekeeping and maintenance teams to fulfill guest requests and ensure room readiness
- Uphold high standards of phone etiquette and customer service at all times
- Support other front desk duties as needed to ensure smooth daily operations

Skills

- Excellent customer service skills with a friendly, approachable attitude
- Strong communication skills, both verbal and written
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Multilingual or bilingual abilities are a plus for serving diverse guests effectively
- Experience with multi-line phone systems preferred but not required
- Previous hotel or hospitality experience is advantageous but not mandatory; training will be provided
- Knowledge of guest services best practices and hospitality standards is desirable
- Professional appearance and demeanor with a focus on guest satisfaction

Pay: $23.00-$25.00 per hour

Perks

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Please provide me with your availability for each day of the week, including the times you are available to work.

Experience:
- Front desk: 1 year (required)

Location:
- Victoria, BC V8W 3H9 (required)

Work Location: In person

📌 Part-time Guest Service Agent (Victoria)
🏢 The Victoria Regent Waterfront Hotel u0026 Suites
📍 Victoria