About Us

We are a specialized, fast-paced local shop dedicated to high-quality trailer hitch installations and premium truck accessories. From towing setups to accessories, we pride ourselves on giving our customers expert advice and top-tier service. We are looking for an organized, energetic front-counter professional to manage our customer experience from the first phone call to the final invoice.

The Role

As our Parts & Service Coordinator, you will be the primary link between our customers and our shop technicians. This is a dual-focus role centred on sales and job scheduling. You will actively guide customers to the right parts while keeping our service bay efficiently booked.

Core Responsibilities

- Counter and Phone Sales: Answer incoming calls and greet walk-in customers. Listen to their needs, recommend the correct hitches or accessories, and close the sale.
- Job Booking & Scheduling: Manage the shop calendar. Estimate job timelines accurately and schedule installations to maximize our technicians productivity.
- Quotes & Invoicing: Create accurate quotes for parts and labour, look up parts availability with suppliers, and process final customer payments.
- Customer Communication: Provide clear updates to customers regarding their vehicle status, parts arrival times, and pricing.




- Manage Inventory Levels: Maintain relevant inventory, make sure we have the right parts in stock

What We Are Looking For

- Automotive or Mechanical Literacy: You must know your way around trucks. Pre-existing knowledge of towing setups, hitch classes, or truck accessories is a major asset.
- The "Gift of Gab" Comfortable talking to people, determining the customers needs, and confidently selling the right parts.
- Strong Organization: Ability to multi-task in a busy shop environment without letting details or calendar bookings slip.
- Tech Savvy: Comfortable using computer-based point-of-sale (POS) systems, and parts lookup catalogues.

What We Offer

- Competitive hourly wage based on your experience.
- Reliable, consistent daytime hours with weekends off.
- Generous employee discounts on parts and accessories.
- A casual, team-oriented shop environment.
- Extended health advantages.

How to Apply If you love trucks, enjoy working with people, and want a critical role in a growing local business, apply today with your resume and a brief note about why you are a excellent fit for our team!

Pay: $22.00-$26.00 per hour

Benefits

- Extended health care
- Store discount

Work Location: In person

📌 Parts and Service Coordinator - Truck Accessories & Trailer Hitches (Sherwood Park)
🏢 Hitch Pros
📍 Sherwood Park