Job Summary In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, improved patient experience is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously partner with patients and their supporters, providers and staff on quality and safety and improvements, is inherent in all aspects of this position. Patient and Family Engagement Advisors are responsible for developing, co-designing and evaluating partnership opportunities between patients/families and providers and staff (stakeholders) at BC Children’s and BC Women’s Hospitals including Sunny Hill Health Centre and Provincial Child Youth and Reproductive Mental Health services and programs.

Under the direction of the assigned Director or Program Leader these positions work autonomously, independently and with stakeholders to plan and implement strategies to ensure active patient and their supporter engagement including participation in feedback, patient and family centered care initiatives, service planning, delivery and evaluation. The Patient and Family Engagement Advisor will have opportunity for innovation, will mentor stakeholders, build capacity around partnerships and coordinate existing and new patient, family/supporter feedback systems on services, support and other planning activities. The Advisor will support health care professionals in practicing appropriate and effective engagement with patients, families/supporters as partners.

The Advisor is an active patient experience partner that may include collaboration on special initiatives and events involving patient and family/supporter engagement. The Advisor partners with leaders and the site wide Patient and Family Engagement Committee on ongoing development in patient and family centered care, through discussions and attendance at key program management meetings,



to resolve clinical situations which may result in the performance management and a change in work structure of staff.

Duties/Accountabilities

- Co-develop and implement plans to facilitate the engagement of patients and family/supporter to participate in service planning, delivery and evaluation and to coordinate feedback systems for improved services and related initiatives.
- Active membership including taking on leadership or advisory roles on site wide, program and/or agency related committees that would benefit from patient engagement expertise, and being on quality and leadership tables to address and advance patient engagement as a priority.
- Identifies related potential stakeholder concerns arising from existing systems/practices to leadership and collaborates to reach acceptable resolutions.
- Builds capacity including advising staff and providers on patient engagement resources, tools, assessing partnership roles and functions, facilitating discussions on patient and family partnerships with health care professionals, providers and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients/families.
- Coaches, supports and builds capacity for family support through existing and new parent volunteer initiatives as applicable and collaborates with leadership to support recent patient/supporter as partners through volunteer opportunities.
- Partner on the execution, development, expansion, and reports pertaining to related patient/supporter systems and partnerships in consultation with program,



agency, project or advisory committee or working groups as appropriate and required.
- In consultation with quality, agency and program leadership identify patient and family/supporter feedback themes and inform service improvement opportunities.
- Advises program and agency leadership on the development and management of patient and family advisory committees, patients as partners and to grow patient, family supporter networks in consultation with the patient experience teams and stakeholders.
- Participates in other related leadership and co design activities specific to the unique agency or program area.

Qualifications A level of education, training, and experience that may include project management, volunteer administration, post-secondary education or the equivalence to a post-secondary degree, plus 5 years recent related experience. Lived health care experience or knowledge of complex health care systems and communities is an asset. Critical thinker, innovative and self-directed who is a collaborator. Has respect for and belief in the value of patient/family as essential partners of the health care team. A clear understanding of the connection between engagement, patient safety, improved experience and patient outcomes. Active connectivity with related community services and partners.

Demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community; confidence to speak articulately to diverse groups of health care professionals; exercise discretion; and foster trust by both patients and families and health care professionals. Demonstrated ability to be self-directed, strategic, flexible, organized and highly motivated. Ability to operate related equipment and applicable software.

📌 Patient and Family Engagement Advisor (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver